Exchange Policy
Exchange Policy
We accept exchange requests within 7 days of delivery. The item must be unused, unworn, undamaged, and returned with the original box and accessories. For hygiene and product-protection reasons, worn or visibly used items may not qualify.
Defective or damaged items
If your watch arrives damaged or develops a movement issue during the warranty period, contact us within 48 hours of delivery with your order number and clear photos or video. We will review the issue and offer repair, replacement, or another suitable resolution.
How exchanges work
- Contact us with your order number.
- Share a photo or video and the reason for exchange.
- Receive approval and return instructions.
- Send the item using the approved method.
- We inspect the product.
- If the request qualifies, the replacement is dispatched.